Yes, our equipment has a weight limit of 250 pounds. Please let us know if you have concerns, and we’ll do our best to accommodate you.
No need! We handle all scalp cleansing and treatments during your session.
At The Pearl, our head spa focuses on relaxation and scalp health. Unlike regular salons, we specialize in treatments for issues like dandruff, tension relief, and hair loss combining soothing massages with targeted scalp care.
Yes, we provide tailored treatments. Please note that we are not licensed physicians, and our treatments are designed for relaxation and support. If you are experiencing serious or symptoms, we recommend consulting a medical professional.
We recommend wearing comfortable, low-maintenance clothing. While we take care to keep your experience clean and refined, there is a possibility of minimal product contact during your service. For your comfort and to protect your belongings, we also recommend removing any jewelry from the neck up prior to your appointment.
Children aged 12 and older are welcome to enjoy a purchased service. Please note, we strive to maintain a relaxing environment for all guests.
If you’ve recently taken out braids, you must complete one thorough wash and detangle before your appointment. This ensures your scalp and hair are properly prepared for your head spa treatment.
If this step isn’t done prior to your visit, a detangling service charge will be added so our team can safely and effectively cleanse and detangle your hair before beginning your scalp care treatment.
This service is not recommended for guests with extensions, as certain steps may compromise their integrity. We recommend scheduling your visit in between extension services for the best outcome.
Your service includes a light finishing dry upon request. For a fully styled finish, blowouts are available as an additional service and may be added at booking or checkout.
Yes, we offer both memberships and service packages designed to help you maintain consistent scalp health. Both options are a great way to stay on a routine, and packages can also be gifted.
Services:
Refunds are not issued for completed services. If you are unsatisfied with your experience, please notify us during your visit, and we will do our best to address your concerns before you leave.
Products:
Refunds or exchanges on retail products are available within 7 days of purchase, provided the product is unused, unopened, and in its original packaging. Proof of purchase is required.
Cancellations before 24 hours will not incur a fee.
Any cancellations within 24 hours or no-shows will be charged 50% of the service cost.
A card on file is required to reserve appointments.
At The Pearl, our head spa focuses on relaxation and scalp health. Unlike regular salons, we specialize in treatments for issues like dandruff, tension relief, and hair loss combining soothing massages with targeted scalp care.
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